1. Our Contract
1.1 This website constitutes an online shopping facility for You to purchase wood plantation shutters at retail price for the purpose of self installation or for you to make contact with us to receive an indicative price quote if you want us to install shutters for you. A contract between You and Us shall be deemed legally binding upon acceptance of Your order with via the website for orders placed for self installation or upon payment of deposit where we are installing shutters for you.
For orders placed via this site for self installation, acceptance of Your order will be confirmed by an e-mail which will be sent to You upon receipt of Your order. For the avoidance of doubt, purchases made on this website shall not be made from or through Kelly Hoppen Interiors Ltd and no contractual relationship between You and Kelly Hoppen Interiors Ltd shall arise from Your use of this website.
2. Price
2.1 The price as detailed on the order summary section will be the price payable for the Goods. This price includes all applicable UK taxes and unless otherwise indicated, includes a delivery charge to the mainland UK.
2.2 Upon acceptance of Your order as per section 1.1, We shall debit the price of the Goods from Your chosen method of payment. For orders that we install a deposit is due upon order placement with the balance paid upon installation completion.
3. Order Cancellation by You
3.1 Due to the fact that all Goods are custom manufactured to Your requirements and specification and are deemed non resaleable, We cannot cancel any orders at your request once the order has been accepted by Us as per clause 1.1.
3.2 Cancellations can be accepted prior to Your order confirmation e-mail being sent or receipt being received by you for orders installed by us.
4. Order Cancellation by Us
4.1 In certain situations it may be necessary for Us to cancel Your order. This may be due to a production issue with Our manufacturing plant, or other circumstances outside of Our control. In the event of this occurring We will notify you via e-mail and re-credit all money debited at order placement.
4.2 We will not make any compensation payment in the event of order cancellation by Us.
4.3 We will have no liability whatsoever to You for any damage or consequential loss caused by Us cancelling Your order in accordance with clause 4.1 above.
5. Product Description
5.1 We have taken all reasonable measures to ensure that the information as displayed on this website or via our In House Consultants is accurate, correct and true. If You are in any doubt about the information as communicated by Us, please contact Our support team prior to order placement.
5.2 As with all wooden products, natural shading differences may occur between the colours as displayed and that seen in the finished Goods as purchased by You. We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. Natural products may show some colour variations. We cannot accept any returns or authorise any refunds due to Your disappointment resulting from natural shading variations where there is no fault with the Goods.
5.3 Colour variations do occur between monitors. As You are viewing the product online, we therefore recommend that You request a sample slat from our website before as We cannot be held liable for any loss due to variations between colours as perceived when viewed online and the colour of the finished product when perceived in person and we cannot accept any returns or authorise any refunds in connection with such differences.
5.4 All goods should be fully inspected by You prior to installation. You must check that the goods are in accordance with Your purchase order both for measurements and design prior to installation. Your ability to exercise any remedies or rights which You may have as a consumer could be diminished by any failure to properly inspect the goods prior to installation and You may be in breach of Your duty to mitigate any losses You suffer if You install a product when the prior inspection of it would have shown that it does not meet Your order requirements.
6. Product Measurements
6.1 We have taken all reasonable measures to ensure that the website provides as much information as possible to assist You in achieving correct measurement of Your window for Your window dressings. Please refer to the website for illustrations regarding measurements. Please note that if You are in any doubt about the measurements taken, please contact Our support team prior to order placement.
6.2 During manufacturing, small deductions are made from the measurements You provide to allow for clearance to ensure Your product can open, close and operate effectively. Therefore please ensure You follow our measuring guide to ensure the product is manufactured in the correct way.
6.3 If the measurements You supply to us vary from Your actual requirements we cannot accept any liability for any consequential losses either direct or indirect and cannot accept return of the Goods or issue a refund in respect of the Goods, provided that the Goods have been manufactured in accordance with the measurements You supplied to us.
7. Delivering Your Goods.
7.1 For supply only orders, we will dispatch Your order as soon as the Goods are ready. While We quote a lead time of 7 – 8 weeks for delivery or installation of Your Goods, these are estimates only and not contractual terms. While We make every effort to ensure that delivery or installation times are met We cannot accept responsibility for any damage or consequential loss arising out of any delay.
7.2 For supply only shutter, upon delivery of the Goods please check that the delivery boxes are in good condition. You must sign the courier’s delivery note and if damage has occurred ensure this is noted on accepting the goods.
7.3 Ownership & title of the goods will pass to You upon delivery.
8. Liability
8.1 As the product is installed by You or a third party, We cannot accept any responsibility for damage made to the product at installation. You are provided with full instructions however if You do not understand any part of the procedure please contact Our support team for help before You attempt to install.
8.2 If You choose to pay a third party for the purpose of installing the goods and problems arise during installation We will not accept any liability for the work carried out by such third parties.
8.3 We give no warranty as to the fitness of the product supplied for any purpose other than that of an internal window dressing. Other installation and uses are at Your own risk, are not advised and are not what the Goods are intended for.
9. Defective Goods
9.1 All Goods as supplied by SHUTTERLY FABUOUS UK LTD (T/A KELLY HOPPEN SHUTTERS) Ltd are covered by a 24 month guarantee against defects in craftsmanship or materials. This 24 month period begins when the Goods are delivered to You. If Your Goods arrive damaged or there is a defect in manufacturing, You must report this to Us as soon as reasonably practicable and in any event within 28 days. Following notice from You of the problem, we will advise You on how the matter will be resolved. You must also ensure that the condition of the goods is not altered so that they can be properly inspected by Us if necessary and You should not attempt to install the Goods (see term 5.4 above).
9.2 Return of defective Goods will only be accepted with prior notification. In the first instance, You must contact Our support team via e-mail or telephone to explain the nature of the problem. In the event that the Goods are defective We will arrange for collection of the Goods via courier at Our expense. If the Goods are deemed defective due to misuse by You or are not suitable due to incorrect measuring or ordering (see term 6.3 above) then all related costs of shipping will be passed on to You.
9.3 If the Goods are deemed defective We will offer You replacement of the Goods or a desired alternative of equivalent value or offer You a full refund at your discretion.
9.4 Goods that have been used in unsuitable conditions (excessively humid or hot environments) or having been subjected to irregular use may not be deemed acceptable for return as detailed in clauses 9.1- 9.3.
10. Payment Security
10.1 All payments made through this website and by our team offline are processed securely. Please see our Security policy for further details.
10.2 Your details (excluding your credit/debit card details) may be shared with our partner Kelly Hoppen Interiors Ltd at their request. For further details please see our Privacy policy.
11. Governing Law
11.1 This contract is subject to English Law and the exclusive jurisdiction of the English courts.
11.2 If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in full force and effect.
12. If You the customer decide to use the cut out templates to assist with measuring please note the following. It is the responsibility of You to ensure You follow Our guidelines in printing the templates correct to scale. This can be done by selecting PAGE SCALING set to NONE when printing from Our measure guide. This ensures that the frame profile templates are printed to the actual frame size. We cannot accept liability for any discrepancies in the shutters or failure to conform to desired measurements which are due to incorrect printing of the templates in contravention of the guidance in this clause.
We reserve the right to change these Terms and Conditions without prior notice. These terms and conditions are in addition to and do not affect your statutory rights.
Our details
Shutterly Fabuous UK Ltd (T/A Kelly Hoppen Shutters)
Quayside House
Basin Road South
Hove
East Sussex
BN41 1WF
Registered in England under no. 4689175
To contact us by telephone, please ring 0845 017 8995. Lines are open 09:00 – 18:00 weekdays, 10:00 – 16:00 Saturday and Sunday.
Shutterly Fabuous UK Ltd (T/A Kelly Hoppen Shutters) 2008 (t/a The California Shutter, Blind and Door Company)
